Mercedes-Benz Newcastle

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Reviews of Mercedes-Benz Newcastle

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  Saurabh Prabhakar Added September 09, 2023

  ★ ★ ★ ★ ★
  Very happy with their customer service i booked my car in early January G63 even Mercedes put the prices up in March they kept my same contract A1 service By Jonathan Lim i highally recommend him if any one looking for new purchase please contact him he is the guy with best customer service 10/10 keep up the good work
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  Matthew Jones Added September 07, 2023

  ★ ★ ★ ★ ★
  Finally getting around to posting a review. I contacted the dealership to help me find an obscure and low value part (
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  David Hall Added September 06, 2023

  ★ ☆ ☆ ☆ ☆
  Very poor service. At a service they identified a leak at the engine, but did not have time to provide any more information. That required an additional return of the vehicle for a few days. Not sure why if they found a leak, they could not identify what the issue was. As the service was so vague, I took the vehicle to Sydney to have the vehicle and the service completed at Newcastle checked by a dealer that actually provides service.
  
  After picking up the vehicle, a notice came up of the screen that a B1 service was due. But I just had a major service. Artarmon identified it as a software upgrade was required, which they did. So why was that not done at the service at Newcastle?
  
  I received from Mercedes a recall notice that the car jack had to be replaced. This was not done by Newcastle at the service as part of the warranty claim. Artarmon replaced the jack as part of the service that they provide.
  
  I asked for the mechanics to check for a minor clunk sound at the back suspension. They could not find. Artarmon had no problem and fixed.
  
  When comparing the service at Newcastle and Artarmon, it is completely different. At Artarmon they have guys that know cars and follow through and phone when they fond something or ask if I wanted to proceed with something. They are informative and friendly. The vehicle is returned with all issues attended to. They have the attitude of helping the customer and keeping them informed. The people in the service department at Newcastle would have an issue with transitioning into a position at Artarmon as the attitude is one of " this is what we offer".
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  Jay McNabb Added September 05, 2023

  ★ ★ ★ ★ ★
  This is the only place I buy my new Benz’s. I picked up this bad boy for my daughter a couple weeks back and dealt with Gerry the sales manager.
  
  This is my 5th Benz and I love the experience and feeling of driving a new benz.
  
  Great dealership and great people. Highly recommended.
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  Peter John “Twospeed” Broadbent Added August 17, 2023

  ★ ★ ★ ★ ★
  WELL! WHAT CAN I SAY ABOUT. NEWCASTLE MERCEDES-BENZ ONLY that I thought☆ GRANT☆ WENT OUT OF HIS WAY TO HELP ME IN BUY A NEW 2018 MERCEDES-BENZ-A2CX CLASS M-B VS40 X-CLASS X250D POWER 4WD DUEL CAB UTE at THE BEST PRICE!! & A VERY GOOD PRICE IT WAS !!WITH MY DISCOUNT!! . AND I DONE THE RING ROUND CHECKING PRICES TO GET THE BEST DEAL!! AND IT WAS AT !!!!!!!!!!!!!!!NEWCASTLE MERCEDES-BENZ !!☆GRANT☆ HANDLE ME VERY WELL WITH ALL MY QUESTIONS ! About the xclass dual cab 4X4 250d ute with 9 speed Automatic diesel with every extra it was Lens the owner demo 700km !and because I had been there be For and had pleasant DEALING WITH ☆☆ PHILLIP MARTAIN☆☆in buying my AMG C43 V6 TWIN TURBO COUPE IT WAS A ENJOYABLE EXPERIENCE. AGAIN!!! THANK U !!!!!!
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  Phillip Tjandra Sulistio Added February 22, 2018

  ★ ★ ★ ★ ★
  I bought my second hand car from them, and on driving home found chipped windscreen (hardly visible), I then called Phillip Martin, the sales person, and without hesitation he promised to repair or replace the windscreen. This windscreen now has been replaced. I found Phiilip and the sales manager, Ross are of decent person and are trustworthy to their words. I will trade in again my car with them in the next few years. I would recommend them strongly to anybody to get their Mercedez Benz from them.
  
  Today 31/7/2017, after over 1 year the service personnel at MB Newcastle saved me close to $4.500. MB Gosford repair told me a few days ago for the need to replace the front and rear brake discs and pads. Found out from MB Newcastle the discs are still in good condition and only pads needed to be replaced. MB Gosford told me also there is oil leak from transfer case and it is no longer under warranty, will cost $2,653. Whilst MB New Castle said this is covered under Benz warranty.
  It is worthwhile to service Benz at New Castle even though I live at Gosford. Look for the service manageress Cassie Goldsmith!!!
  
  
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  oldfellas Added November 06, 2017

  ★ ★ ★ ★ ★
  Bought two Brand New Mercedes Benz from this dealership over past few years. Very nice to deal with.

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